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Ordering Information and Warranty

Where to order:

NovaLynx Corporation
PO Box 240
Grass Valley, CA 95945-0240

Phone: (530) 823-7185
Toll Free: (800) 321-3577 U.S. only
Fax: (530) 823-8997
Email: nova@novalynx.com
Website: www.novalynx.com

NovaLynx Federal ID: 68-0237829

Payment Terms: Domestic payment terms are net 30 days with approved credit. Visa, Mastercard, Discover, and American Express credit cards are accepted. Card is charged at the time of shipment. C.O.D. orders are accepted for domestic shipments only. Some orders may require prepayment or progress payments. Interest of 1.5% per month will be charged on past due accounts. Discounts may be withdrawn on past due accounts.

International Orders: Full payment is required in advance by wire transfer, credit card, or bank draft on a US bank. Confirmed irrevocable letter of credit may be accepted for some orders. Please contact NovaLynx for instructions prior to arranging any payment. Payment amount must include all applicable charges including freight, export processing fees, and banking charges. Please instruct your bank that you will pay all fees. NovaLynx must receive the full amount due.

A processing fee will be added to each international order to defray some of the additional costs associated with international commerce. This fee may be waived for orders under $500.00 paid by credit card.

Minimum Order: No minimum purchase is required, however NovaLynx charges $5.00 minimum shipping ($17.50 minimum for C.O.D. orders).

Pricing: All prices are in U.S. Dollars. Prices do not include freight, installation, installation assistance, or any federal, state, or local taxes. Orders shipped to a California address or received by a customer at our factory may be subject to California sales tax. Applicable taxes will be added as a separate item on the purchaser’s invoice unless a valid exemption, California resale certificate, or direct payment permit is provided to NovaLynx prior to shipment.

Any certification and/or inspection specifications which are in addition to the usual NovaLynx quality control procedures may be subject to an additional charge.

Prices and specifications are subject to change without notice.

Discounts: Discounts will be considered on a case-by-case basis. Qualification for discounts will be at the sole discretion of NovaLynx. Quantity discounts apply to number of units in a single purchase order. Blanket orders for a specific number of units over a specific term will be considered.

Shipping: Unless specific instructions accompany the order, we will use our judgement as to the best method of shipment. Most orders are shipped via United Parcel Service. Special arrangements can be made for other carriers. All shipments are F.O.B. Grass Valley, California. Title and risk of loss will pass to the purchaser upon delivery to the freight carrier. Purchaser is responsible for all transportation and insurance charges. Shipping containers are not returnable.

Returns: Unused products may be returned within 90 days from date of purchase only with prior authorization and must be resalable as new. A 15% restocking fee may be charged. Sensors and cables with customer specified lengths carry a minimum restocking fee of $50.00 per probe. Products that may not be returned include: specially modified versions of our standard hardware and software; obsolete products; non-standard products obtained as a service to the customer. Please call NovaLynx to obtain a return authorization number and shipping instructions prior to returning any products to the factory. We recommend using a carrier that provides a tracking number and proof of delivery. The cost of sending a product to NovaLynx for repair or replacement is paid by the customer. NovaLynx will pay for the return shipment if the product is deemed to be defective under warranty. Include the return authorization number, a description of the problem, and complete contact information with your shipment. Products that arrive damaged in shipment, without a return authorization number, or without appropriate documentation may be returned to the sender unrepaired or may be scrapped if we are unable to arrange return shipping. The warranty will be voided for products damaged in shipment due to improper packaging.

Warranty: NovaLynx Corporation warrants that its products are free from defects in material and workmanship under normal use and service for a period of one year from the date of shipment from factory. NovaLynx’s obligations under this warranty are limited to, at NovaLynx’s option: (i) replacing; or (ii) repairing; any products determined to be defective. In no case shall NovaLynx’s liability exceed product’s original purchase price. This warranty does not apply to any equipment that has been repaired or altered, except by NovaLynx, or which has been subjected to misuse, negligence, or accident. It is expressly agreed that this warranty will be in lieu of all warranties of fitness and in lieu of the warranty of merchantability.

Shipping address:
431 Crown Point Cir Ste 120
Grass Valley, CA 95945-9531